Terms of Service

Welcome to Bait Al Joud Foodstuff L.L.C. By using our website or placing an order through it, you agree to the Terms of Service stated below.

1. Company Information

This website is operated by Bait Al Joud Foodstuff L.L.C, a licensed company in Ajman, United Arab Emirates.

For company details, contact information, and legal information, please refer to our Legal Notice published on the website.

2. Website Use

The customer agrees to use this website only for lawful purposes and not to use it for any fraudulent, illegal, harmful, or abusive activity.

The customer must provide accurate and complete information when placing an order, including name, phone number, delivery address, and payment details.

3. Products

We sell food products including chocolates, coffee, nuts, dates, gift boxes, and related items.

Product images displayed on the website may slightly differ from the actual product due to lighting, photography, packaging, or availability of certain ingredients.

We do our best to provide accurate product information, prices, and availability. However, we reserve the right to update, change, or correct any information without prior notice.

4. Prices

All prices displayed on the website are in United Arab Emirates Dirhams (AED), unless stated otherwise.

We reserve the right to change prices, offers, or delivery charges at any time without prior notice. This does not affect confirmed orders unless there is an obvious pricing error.

5. Orders

By placing an order, the customer confirms that all information provided is accurate and complete.

All orders are subject to acceptance and availability. Bait Al Joud Foodstuff L.L.C reserves the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, incorrect customer information, delivery restrictions, or any other valid reason.

6. Payment

Payment is made through the payment methods available on the website, which may include online card payments, cash on delivery, bank transfer, or any other payment options provided.

Online payments are processed through an approved and secure payment gateway provider. We do not store customers’ card details on our website.

By completing the payment, the customer confirms that they are authorized to use the selected payment method.

7. Delivery and Shipping

Delivery and shipping are subject to our Shipping Policy published on the website.

We provide delivery within the United Arab Emirates. Delivery time may vary depending on location, product availability, order volume, delivery partner availability, weather conditions, public holidays, or circumstances beyond our control.

The customer is responsible for providing the correct delivery address and contact number. Bait Al Joud Foodstuff L.L.C is not responsible for delays or failed deliveries caused by incorrect information, customer unavailability, restricted access to the delivery location, or circumstances outside our control.

8. Cancellation, Return, Refund, and Shipping Policies

Cancellations, returns, refunds, and shipping matters are subject to our Return and Refund Policy and Shipping Policy published on the website.

Due to the nature of food products, returns or exchanges are not accepted after delivery except in specific cases such as damaged products, wrong items, missing items, or confirmed quality issues.

9. Customized Orders

Customized orders, gift boxes, corporate orders, special packaging, personalized items, and bulk orders cannot be cancelled, changed, returned, exchanged, or refunded once preparation has started, unless there is an error from our side or a confirmed quality issue.

10. Product Availability

Some products may be unavailable from time to time. If a product becomes unavailable after the order is placed, we may contact the customer to offer a suitable replacement, delay the order, or issue a refund depending on the case.

11. Allergies and Ingredients

Some products may contain nuts, milk, wheat, gluten, soy, sesame, eggs, or other ingredients that may cause allergies.

The customer is responsible for checking whether the product is suitable before placing an order. Customers may contact us before purchasing to ask about ingredients.

Products may be prepared, packed, or stored in facilities that handle allergens. Therefore, we cannot guarantee that any product is completely free from traces of allergens.

12. Storage and Product Handling

Customers are responsible for storing products properly after delivery, especially temperature-sensitive items such as chocolates.

Bait Al Joud Foodstuff L.L.C is not responsible for product damage, melting, spoilage, or quality issues caused by improper storage, delayed collection, leaving products in hot places, or mishandling after delivery.

13. Intellectual Property

All content on this website, including images, text, designs, logos, product names, and brand materials, is owned or used by Bait Al Joud Foodstuff L.L.C and may not be copied, reproduced, distributed, or used without prior written approval.

14. Limitation of Liability

Bait Al Joud Foodstuff L.L.C shall not be liable for any indirect, incidental, or consequential losses or damages resulting from the use of the website, delay in delivery, product unavailability, customer misuse, or use of our products, except as required by applicable laws in the United Arab Emirates.

15. Changes to Terms of Service

We reserve the right to update, modify, or replace these Terms of Service at any time. Any updates will be posted on this page.

Continued use of the website after any update means acceptance of the revised Terms of Service.

16. Governing Law

These Terms of Service are governed by and interpreted according to the laws and regulations of the United Arab Emirates.

17. Contact and Legal Information

For company details, contact information, and legal information, please refer to our Legal Notice published on the website.

For any questions regarding these Terms of Service, please contact us at:

Email: info@baitaljoudshop.com

Last updated: June 2026